themeltingpot

2 months ago, I had a bad experience from Pep Boyz auto service department. The receptionist, who did the transaction and customer service gave me and another lady a bad attitude. He not only gave us no respect, but also unwilling to apologize with the tone of his voice. Unfortunately, we had to call out the district manager to discuss this matter in person. I guess that lady file a complaint the next day. At that time, I had my battery check - up, and oil change. They took me 2 hours and half to wait for them. And now, my battery just gone bad again.

Yesterday, after I washed my car, I couldn’t start my car. I had to jump charge my car battery from my father’s car. Today, after work, my car has the same problem again. I have to call on a co - worker of mine to jump start my car, so I can run it again. On my way home, I stop at Auto Zone to get a new battery. The associate who works in there, been nice enough to test the battery and alternator for me. The result is that my battery was bad. I bought a new one from Auto Zone, and he urged me to go back to Pep Boyz, and request a full refund from it.

After I got my new battery, I stop at Pep Boyz, requested to talk to the store manager. He nicely review my receipt from 2 months ago, and run a test again on the battery. He agreed to give me a full refund on it. I didn’t make any trouble, or cause any turbulence. I just want my money back, because they put a warranty on it.

On my conclusion, I won’t return to this store ever again. They gave me such a bad impression on their service attitude. And the products they provided to their customers. I just don’t have confident to have a future business ever gain with them. They should run a product test on majority of their products, not like this.

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